1-800-893-1264

Knee Walkers FAQ

QHow do I know which knee walker is best for me?

A

For information online, our knee walker comparison chart shows all the differences between each product. If you are a fan of the phone, our mobility team is very well educated on each knee walker and can help you make the best decision possible. Please call us at 1(800) 893-1264.

QDo your knee walkers turn / steer?

A

Yes. Two of the three models we carry turn / steer. We have the Drive non-steerable knee walker as well. We found that some people wanted the simplest product possible.

QDo your knee walkers fold up?

A

Yes, all three of the knee walkers we carry do fold up to become considerably smaller and easier to transport.

QDo your knee walkers work on carpet?

A

Yes, all three of our knee walkers work on carpet.

QWill my insurance company cover the knee walker?

A

We are an out of network provider with insurance carriers. Every insurance plan is different, so it’s important to get information from your carrier to find out if your knee walker will be covered.

If your insurance carrier provides out of network benefits you can request reimbursement by submitting the following 3 documents…

  1. A final statement complete with billing codes – we provide this at your rental end, or on the date of your purchase. 
  2. Letter of medical necessity, signed by your doctor – we email and send you a blank letter. You should have someone at your doctor’s office sign this for you.
  3. Prescription for a knee walker – Your doctor can provide this for you.

For more information please see our in depth article on insurance reimbursement, or give us a call at 1(800) 893-1264.

QWhat if I don’t like my knee walker?

A

If you're unhappy with your knee walker within the first 7 days you receive it, let us know and we'll send you a completely free exchange. Once you receive your new unit, you must drop the older unit off at your nearest FedEx facility within 3 business days. If you would like us to arrange a FedEx pickup of the knee walker at your home, we will pass on the approximate $13 fee that FedEx charges us for the service.

You can cancel your knee walker rental by notifying us within 4-days of the date of arrival for a refund after the cost of delivery and return shipping. The unit must be scanned into FedEx's system within 2-days of your notification. If you would like a FedEx pickup at your home, please call us so we can schedule it for you for a $13 fee, which is approximately what FedEx charges us for this service.

QIs there a security deposit?

A

Never! We trust you.

QWhat day should I choose for my rental start date?

A

Your rental start date should be the day you would like to receive your knee walker. Since we never charge for transit time, your rental starts the day it arrives. To see the expected date that your knee walker will be delivered based on your location, please take a look at the How Fast Can i Get It? page. If you’re pre-ordering we will set aside your rental and make sure it’s delivered on time.

QIs there a minimum rental time?

A

You have the option to rent your knee walker for as much time as you like, but we only cover shipping, handling and other costs associated with your knee walker rental when it's reserved for at least 4 weeks. Usually people find it's more cost effective to rent for 4 weeks and have us cover knee walker delivery, rather than rent for less time and pay for the costs associated with a shipment themselves. If you would like your knee walker for less than 1 month, please call us at 1(800) 893-1264 for more details.

QCan I extend my rental or pass my rental end date?

A

Yes! Extending your knee walker rental is seamless. Our monthly rental rates add up to less than our weekly and daily rates, and we make sure that you are billed the lowest possible price that you are entitled to. We have an auto billing system that accounts for this by charging your card for extra rental time on a monthly basis if your knee walker has not been shipped back sooner.
Please note we are a rent to own company. This means that if your knee walker rental adds up to the retail price we charge for a unit, we will stop billing you, and send you an email to let you know that we've switched your original rental into a purchase.

QIs a prescription required to rent a knee walker?

A

No, a prescription is not required to rent a knee walker, although we recommend asking for your doctor for one so you can submit to your insurance company for reimbursement.

QHow long will it take for my knee walker to arrive?

A

Get it in 1-3 days, shipments and deliveries are Monday through Friday.
You can simply give us a call at 1(800) 893-1264 and we will look it up for you.

QHow do I send my knee walker back?

A

Place your knee walker in the box you received it in, and attach the included shipping label on the outside of the box. Drop it off at your closest FedEx location, or call us to request a pickup at your home or office. We pass along the $13 fee that FedEx charges us for their pickup service. Please note that you are responsible for the cost of return shipping. You can send the knee walker back using the pre-printed FedEx label in your package, or with any shipping carrier you desire. If you ship without the label we include, you must place your order ID as a reference # on the label. You will also need to provide tracking information on the package in case it is lost or damaged. When you use the FedEx label that we have included for you, the significant savings we receive from FedEx will be passed on to you, and it is not necessary to worry about order ID placement or tracking information. Once the unit is received, we will charge the cost of return shipping to the credit card we have on file.

QDoes my rental period include shipping time?

A

Shipping time is never included with your rental. Your rental period starts the day your knee walker is received and ends the day that your knee walker is in FedEx’s possession. To ensure accuracy, we check tracking numbers and make sure you are never charged for time that your knee scooter is in transit.

QDo you cover return shipping?

A

If renting, you will be responsible for the cost of return shipping back to our nearest facility. For your convenience we include a FedEx return label with your rental packet, and if used, the deep discounts we receive from FedEx will be passed on to you at the end of your rental.

QCan I upgrade shipping to receive my knee walker faster?

A

Absolutely. You can either upgrade before completing your knee walker rental on our secure site, or by calling us to place an order. Since extra charges apply for faster shipping services, we pass this cost along to you.

QDo you ship outside of the continental United States?

A

Yes! Canadian customers please visit our Canada site, Kneewalkercentral.ca or call us at (877) 777-3869. For all other international shipping inquiries please contact our mobility team at (800) 893-1264.

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